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Terms And Conditions Of Hire

Payment & Booking Terms

1. Definitions
1.1 The ‘client’ means the person/s organisation or company booking the equipment, act or entertainment with the ‘company’.
1.2 The ‘company’ means Crystal Leisure Events Ltd
1.3 ‘Dry’ hire is the hire of equipment for the ‘client’ to operate and supervise themselves.
1.4 ‘Wet’ hire is the hire of equipment or entertainment accompanied by a representative of the ‘company’ to supervise use of the booked equipment or entertainment.

2. Booking
2.1 All equipment remains the property of the company at all times.
2.2 By placing an order with us either verbally or via e-mail regardless of whether a booking form has been returned or deposit paid it is deemed that the customer has read, understood fully agreed to and is bound by all our terms and conditions of hire as found at
2.3 In the event of traffic or other uncontrollable circumstances preventing us from being able to fulfill our contracted obligations our liability shall be limited to a refund of any monies paid in relation to the contracted event or pro rata reduction in the hire fee in the event of delayed start. No further compensation will be paid irrespective of any loss of earnings.

3. Prices, Deposit & Balance payments
3.1 Some hires may be subject to a booking deposit in order to secure event dates and equipment (deposit is non refundable).
3.2 The balance to be paid in full and cleared 14 days prior to the event start date unless approved account facilities are held.
3.3 Terms are approved account clients will be strictly 30 days from invoice date unless agreed in writing by the company.
3.4 Advertised prices are subject to change without prior notification.
3.5 The company reserves the right to charge interest on all overdue accounts at 2% above its banker’s current interest rate.
3.6 Unless on-site parking is arranged by the client all parking charges will be passed onto the client via invoice after the event. The company shall accept no responsibility for delayed start or operating times whilst trying to find suitable parking.

4. Cancellations
4.1 Any cancelled order is subject to the following cancellation charges:
Within 4 weeks prior to event 50% of order value.
Within 2 weeks prior to event 100% of order value.
4.2 In the event of cancellation due to poor weather or in extenuating circumastances alternative event dates may be offered by the company subject to product availability. The company is under no obligation to offer alternative dates and any offers are made entirely at the discretion of the company on a case by case basis. No refunds will be offered to events cancelled due to poor weather. We advise you take out separate event insurance that includes cover for inclement weather.
4.3 The company accepts no responsibility for failed deliveries due to inaccurate hire information, lack of provision, unsuitable or inadequate hire sites or where no suitable access is available. In these circumstances no refunds will be offered and ​full payment will be required where payment has not already been received.

5. Equipment
5.1 The company reserves the right to substitute hired equipment with equipment of a similar type and value without notice in the event of previous damage or loss of booked equipment.
5.2 All sizes quoted are approximate.
5.3 All goods remain the property of the company at all times.
5.4 The company reserve the right to amend or alter any product specifications without prior notice.
5.5 In the event of heavy rain or winds speeds over 20mph, it is at the discretion of our supervisors whether the equipment is safe to use. Any balance due must still be paid in full and no monies are refundable should the event be interrupted or cancelled due to weather following set up. We advise you take out separate event insurance to cover any inclement weather.

6. Liability & Insurance
6.1 The company’s liability insurance covers use of the equipment only whilst booked on ‘wet’ hire (supervised by a representative of the company).
6.2 The client agrees to indemnify the company for any damage or theft of the company’s equipment whilst on hire.
6.3 The company accept no liability for any damage or loss of personal property and or any injury arising from the use of the hired equipment.
6.4 Any equipment booked on ‘dry hire’ is not covered by the company’s insurance policy and the client is responsible for suitable insurance cover.