Frequently Asked Questions

We deliver within a 10-mile radius of Woking. Our delivery area and any applicable minimum order values are clearly outlined on our Delivery Information page.

Unfortunately not. Delivering outside our advertised area is not viable while maintaining service standards for our existing customers.

Yes. Minimum order values apply depending on distance from Woking. These are based on the total hire value and are shown clearly on our Delivery Information page.

No. For safety and insurance reasons, all equipment must be delivered, installed, and collected by our trained staff. This ensures correct setup, safety checks, and compliance with insurance requirements.

You’ll need clear access to the installation area, a suitable flat surface, and access to a power supply within 25 metres. We provide everything else, including extension cables, safety mats, and secure anchoring.

Yes. We can easily run power up to 50 metres with additional cable if notified at the time of booking. For larger events, specialised cabling up to 100 metres is available for an additional charge. Generators can only be supplied for orders over £1,000 (excluding generator cost).

In some cases, yes. Smaller inflatables may be suitable, but advance notice is essential so we can allocate sufficient staff and time. Please contact us to discuss access before booking.

No. Outdoor inflatables must be installed on grass so they can be safely secured. This is essential for safety and insurance compliance.

Yes, provided the venue has adequate ceiling height and space. Please check venue dimensions before booking or contact us for advice.

Space requirements are shown on each product page and include clearance for safe installation, anchoring, the blower, and safety mats.

Most inflatables have rain covers suitable for light showers. In heavier rain, use should pause until conditions improve. Safety mats and steps must be kept dry at all times.

Yes. Inflatables must not be used if wind speeds exceed 16mph. In such cases, delivery may be cancelled for safety reasons.

Yes. Staffing is charged at £30 per hour per staff member, with a minimum of 3 hours. Certain equipment requires multiple staff members for insurance compliance. We supply staff for all equipment hired or not at all.

Once wages, holiday pay, National Insurance, insurance cover, training, and responsibility are accounted for, £30 per hour represents fair and transparent pricing for professional, insured event staff.

Payment can be made by bank transfer in advance or cash on delivery.

Refunds are not provided. However, payments may be transferred to an alternative date, subject to availability.